Blog PostsDigital FirstSocial NetworksDark social — the online interaction we just can’t see

Dark social — the online interaction we just can’t see

How can we measure what we can’t see?

Dark social is just as important — but hidden.

Alexis Madrigal, a senior editor at The Atlantic, coined what might prove to be a very much discussed term amongst social media naturals for some time to come:

Behold the dark social of online sharing.

We’re all very much impressed with the sharing numbers we see from various social networks, Facebook, Twitter, and LinkedIn included.

But how much is socially shared beyond measure, beyond what we can see?

How much is shared via email, instant messages and direct messages?

How much is shared on darknets, BBS networks and untraceable forums?

According to Alexis Madrigal, quite a lot.

Dark social: The social sharing that’s hidden away from us
Most of the sharing takes place in dark social.

Here’s a tl;dr summary on dark social from the Atlantic article:

1. The sharing you see on sites like Facebook and Twitter is the tip of the ‘social’ iceberg. We are impressed by its scale because it’s easy to measure.

2. But most sharing is done via dark social means like email and IM that are difficult to measure.

3. According to new data on many media sites, 69% of social referrals came from dark social. 20% came from Facebook.

4. Facebook and Twitter do shift the paradigm from private sharing to open publishing. They structure, archive, and monetize your publications.

When you calculate reach numbers for your campaigns, are you taking dark social into account?

Photo by Rosie Fraser on Unsplash.


Avatar of Jerry Silfwer
Jerry Silfwer
Jerry Silfwer, aka Doctor Spin, is an awarded senior adviser specialising in public relations and digital strategy. Currently CEO at KIX Communication Index and Spin Factory. Before that, he worked at Kaufmann, Whispr Group, Springtime PR, and Spotlight PR. Based in Stockholm, Sweden.
  1. Hi Jerry,
    Isn’t the dark social mound of sharing easy to measure? If it’s the sharing that doesn’t occur via social media platforms (SMP), then don’t we simply have to subtract the number of shares via SMP from the total nr of views of say a YouTube video to calculate its dark side?

  2. Is it Dark Social or just grassroots communications as it always has been? Just a thought. But it is an accurate point.

    • It’s – to your point Geoff – what’s always been. But what excited me was giving it a cool name and the attempt to measure it.

      Reminds me of what IDC did when they started looking at the amount of digital data created in the world and they found that we passively generate more data as individuals than we actively do.

      For instance, there’s a lot of talk of much data we create by uploading to Youtube, blog, tweet and email, but this is nothing compared to credit card swipes, surveillance cameras capturing us and so on.

      IDC then coined the term our “Digital Shadow” which I thought made the phenomenon more tangible and easier to discuss. I think this is the same sort of thing.

      Love your blog by the way, I’m a long time lurker! :)

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