“Who you gonna call?”
This tweet has been doing the rounds on social media lately:
Quite a few dear friends have been kind enough to name me publicly; and yes, tagging me is totally fair. Ever since getting my first mobile phone, I’ve almost never answered unscheduled phone calls. Here’s why:
These are the situations when I’m not going to answer my phone:
These are the situations when I’m going to pick up the phone:
The Alternative: Send a Text Message.
According to my boss1, being available for unscheduled phone calls is not really in my job description. Is there a potential crisis? Why not send a text message along these lines:
“Jerry. Code red. Can you make yourself available for a quick call?”
If you’re my client and you send me a text like that, I would walk out from my own wedding to take the call. (I actually did just that.) And yes, due to this policy, I’ve gotten a few snarky remarks like:
“Jerry. I called you first, but you didn’t answer, so I took my business elsewhere.”
If someone thinks that my expertise is so easily replaced, then we shouldn’t be working together anyway. It’s a problem that sorts itself out.