Blog PostsPublic RelationsCommunity ManagementThe super-happy customer — an altruistic approach for better public relations

The super-happy customer — an altruistic approach for better public relations

Originally published on Idea Hunt.

It’s easy to get stuck in conventional thinking.

Yes, it’s great to reach other people’s audiences by producing attention-grabbing content, and by launching lead magnets to build your list. Still, but people’s mental bandwidth is basically staying the same. You need to do things differently than everyone else.

“Whenever you find yourself on the side of the majority, it’s time to pause and reflect.” — Mark Twain

In theory, you only need to reach one other person, as long as that person becomes a customer for life and refers one other equally dedicated customer each month1. In one month, you will have one customer and in two months, you will have two. In three months, four. Then eight, then 16, 32, 64, 128, 256, 512, 1024, and so on. And in a few short years, your company will be the biggest brand on Earth.

The math is basic:

2[number of months]

This type of thinking will move your brand away from:

How can we attract more traffic and increase our conversion rates throughout our funnel?

and closer to:

How can we transform each and every customer into life-long brand ambassadors?

Earning true fans is more than just taking good care of your customers2. It’s about pushing your business to do better.

The Word-of-Mouth Test

Here’s a mental exercise to try — the Word-of-Mouth Test:

Imagine two friends hanging out. One of them is a customer of yours, the other one has never heard of your product or service. In casual conversation, the friend who has never heard of your brand brings the very problem that you’re solving!

The other friend, who really wants to help his or her friend out, then says:

“I used to have that problem, too. You should really check out X, their product/service is really awesome!”

If the above scenario happens often enough, your brand will become a success. Growth, sales, and marketing, all of that won’t be your biggest challenges anymore. You’ll instead have to focus on growth pains.

Photo by Christal Yuen on Unsplash.


  1. See also Small Numbers Matter.
  2. See also Inbound Marketing is a New Paradigm.
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Jerry Silfwer
Jerry Silfwer aka Doctor Spin is an awarded senior adviser specialising in public relations and digital strategy. Based in Stockholm, Sweden.

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