What is public relations?
I’ve heard that someone once tried to count the number of actual definitions of public relations, but he or she allegedly gave up after finding over 2,000+ different versions. Admittedly, this is probably just an urban PR legend.
Let’s take a closer look at this complex but wonderful profession.
The Basics of PR
How do you define public relations?
Amongst so many definitions of public relations, here’s the definition that I find to be most useful.
See also How To Define Public Relations.
What is the role of public relations in an organisation?
The organisational function of public relations is to manage relationships with stakeholders, influencers, and publics. Stakeholders are individuals or groups with self-interests connected to the organisation, like shareholders or employees. Influencers are individuals or groups with sway over key issues and relevant audiences, like journalists or thought leaders. Publics are individuals or groups formed around relevant issues who share similar communication behaviours, like activist groups or interest groups.
Different Types of Public Relations
What are the different types of PR?
There are many ways to segment the practice of public relations and this model is one of the most commonly used:
What is Media Relations?
Most people who have heard about PR knows that it has something to do with managing the media. We call this Media Relations.
These PR professionals are often called Media Relations Specialist, Press Secretary, or Press Agent, or Publicist.
What is Lobbying?
A Lobbyist is tasked with influencing legislators and politicians on behalf of special interest groups. They compile reports, offer advise, present arguments, arrange hearings, and put influential people together. Lobbyists are often ex-politicians with useful networks who knows the ins and outs of the political arena.
What is Public Affairs?
Public Affairs Specialists is also geared towards politics. However, where lobbyists target legislators, PA professionals are mainly focused on influencing voters directly. They’re also sometimes referred to as Spin Doctors.
The lines between different specialisations are rarely set in stone; a lobbyist could be recruited to run someone’s political campaign and if the politician is then elected, the campaign manager often transition into becoming a press secretary.
From lobbying, to public affairs, to media relations — all in a few months time. There’s nothing strange about this. And it happens all the time. But media relations specialists and political communicators still only makes up for a small percentage of everyone working with PR.
What is Corporate Communications?
The majority of all PR professionals are working as Corporate Communications Specialists. They work in organisations where they manage various communication needs. All the way from setting the corporate PR strategy to implementation and agency management.
The Corporate Communications function is basically in charge of what, when, where, and how an organisation communicates with the world.
What is Investor Relations?
Investor Relations is a specialised sub-category to Corporate Communications. An IR Specialist is focused on managing financial communication, like compiling annual reports, monitoring financial market trends, and managing investors, shareholders, and other financial interests.
What is Crisis Communications?
A Crisis Communications Specialist is focused not only on planning and managing communications during an emergency, but they also take proactive measures to prevent such crisis to even manifest. This part of the work is also referred to as Issues Management.
Crisis Communications can seem very exciting, but working in the midst of personal tragedies can be psychologically taxing. I remember each and every detail of every crisis project I ever managed. More often than not, there are extremely sad stories underlying it all.
What is Marketing PR?
Some PR professionals are Marketing PR Specialists. The goal of these types of PR activities is to directly increase sales of products or services. It’s common that these types PR activities are designed to support campaigns run by the Marketing Department.
For product launches, for example, these PR professionals are typically in charge of managing the review program, which means sending out product samples to influencers and journalists. The work can also be highly creative to generate guerrilla-type word-of-mouth campaigns.
What is Internal Communications?
We mustn’t forget about the unsung hero of the PR profession — the Internal Communications Specialist.
Internal Communications typically deals with Communication in Organisations, Communicative Leadership, Employee Advocacy, Intranet Communication etc.
What is Inbound Communications (Digital PR)?
The Digital PR Specialist still goes by many aliases, amongst them Digital Strategist, Content Creator, Community Manager, Inbound Specialist, Social Media Manager, Webmaster etc.
The overlap with other professions such as marketing, SEO, branding, digital etc. is still considerable. Things are moving fast — and much of the Doctor Spin blog is focused on discussing and examining these changes.
What is industry-specialised PR?
A great many PR professionals find themselves becoming specialised in certain industries or business-to-business. Some typical specialisations are professionals focused on the medical industry since it is governed by complex legislation. Others are focused on manufacturing, technology — and the list goes on.
Of course, few PR professionals are working full-time within their specialisations. Most of us, myself included, must manage all types of PR tasks coming our way.
Frequently Asked PR Questions
Is PR a good career?
PR is an exciting career choice for anyone who is interested in social power dynamics, psychological behaviour, media logic, and practical communication (writing in particular). The pay is typically good, but junior professionals are often expected to put in lots of unpaid overtime hours for entry-level salaries.
Why is PR important?
Having bad PR is detrimental to an organisation. Dissatisfied customers share negative sentiments far and wide. Angry activists will make everything much harder than it needs to be. If investors and shareholders loose their confidence, it might spell the very end for a business. Unmotivated and angry employees will result in serious backlashes that just keeps on coming. Managing PR is a consideration for any organisation.
What are the advantages and disadvantages of PR?
The main advantage of PR is its focus on earned, shared, and owned media. While marketing is focused on paid media like different forms of advertising, PR doesn’t have to rely on media budgets. Compared to marketing ads, PR messages are typically more editorial and useful to the media consumer.
The main disadvantage of PR is the lack of control. While marketers typically just pay for space, PR professionals must earn it. When pitching a news story to a journalist, or a content idea to an influencer, it’s ultimately up to the platform owner if he or she wants to run with the story or idea.
Is public relations difficult?
The basic tenets of PR are simple — in theory. Provide products and services that satisfies customers. Use fair and sustainable practices. Be open and transparent about any issues. Meet your organisational objectives. Maintain a sound working environment for employees. Keep everyone informed and up to speed. In practice, of course, all of this is challenging to sustain and continuously manage.
Who needs PR?
Everyone has some form of PR already. Everyone has existing relationships and everyone is being perceived in certain ways. This is true for both individuals and organisations. Anyone who wants to change or maintain these relationships and perceptions can use communication strategically — and this is why the PR function exists.
Is PR cost effective?
PR as an outreach tool is comparable to marketing and paying for advertising space. While you don’t need to pay for editorial space, you do have to compensate by investing the equivalent resources in PR strategy and practical trial-and-error. However, PR is extremely cost-efficient when used to establish and maintain long-term relationships with stakeholders, influencers, and publics. The alternative cost of suffering bad PR is typically extremely high.
How do you measure PR?
PR can be measured in a number of ways. Communication maturity can be measured for an organisation as a whole and be used as a benchmark against other organisations. On the campaign level, outcomes and effects can be identified and quantified. The approach to measure publicity and convert it into ad cost equivalence is today seen as outdated.
See also How To Measure Public Relations.
What tools do PR professionals use?
PR professionals can typically do most of their work using only an email software and a phone. Many also invest in some type of media monitoring service, a wire service for distributing press releases, and services for hosting online newsrooms. Digital PR specialists often make good use of typical SEO tools, social media schedulers, and inbound softwares.
What skills does a PR professional need?
Basic PR work often require strong writing- and communication skills. And there’s often a time constraint or a deadline that must be met. So writing well — and writing fast! — are key basic skills in PR.
Public Relations as an Industry
What is the difference between a Communications Department and a PR Department?
Essentially, a Communications Department is the same as a PR Department.
In-house PR professionals are generally referred to as Communicators or Communication Professionals. They typically work in a Communications Department.
A few decades ago, it was more common to refer to the PR Department for the same function, but the general idea is that ‘Communications’ sounds less offensive and this is because ‘PR’ as a term has caught a bad reputation.
What is the difference between a PR Agency and a Communications Agency?
As PR Departments successively rebranded themselves as Communications Departments, PR Agencies remained referred to as PR Agencies to this day.
The psychology behind keeping ‘PR’ is likely due to the simple fact that PR is often equated to Media Relations. And many Communication Departments are positive to outsourcing their Media Relations to specialist PR Agencies.
It should be noted, though, that the trend is that many types of agencies (advertising agencies, digital agencies, PR agencies etc.) are positioning themselves as Communication Agencies. Due to the digital transformation of society and business, lines between disciplines are being blurred. This is challenging for anyone looking for the right kind of agency.
How is PR portrayed in popular culture?
Samantha Jones in Sex and the City is a PR professional, but her job isn’t exactly the focus of the series. Still, Jones would be regarded as a Media Relations Specialist or a Publicist.
The same goes for Stu in Phone Booth and Eli Wurman in People I Know. CJ Cregg in the West Wing works as a Press Secretary.
PR professionals working so closely with the media only make up for a small percentage of the PR profession as a whole, but they are the ones most often portrayed in television shows and movies.
If Hollywood has focused mostly on Media Relations Specialists, Public Affairs Specialists would rank in at second place.
In the comedy Wag the Dog, Conrad Brean is a Spin Doctor called in to help the US president manage — and when possible also avoid — a series of crisis situations.
Nick Naylor is a fictional Lobbyist in Thank You for Smoking. His job? To lobby for Big Tobacco.
See also Spin Doctor Movies.
What is the history of public relations?
Edward Bernays (1891-1995) is known as the father of public relations.
His uncle was the famous psychologist Sigmund Freud and Bernays, too, was interested in human behavior.
Bernays certainly was something of a character: His most famous book is titled Propaganda — in which he outlined how to manage the perceptions of crowds, much like modern Niccolo Machiavelli or Sun Tzu.
Case Study 1: Lucky Strike
When helping Lucky Strike, Bernays realized that cigarette smoking was mostly a male habit. From a business perspective, this means that there were a golden opportunity to add half the population to Lucky Strike’s list of potential customers.
No-one had done this successfully, not because no-one ever had that idea, but because it was a tough nut to crack. But Edward Bernays succeeded.
He succeeded by tapping into another prevailing trend in society at the time: The emancipation of women.
Bernays planted the public perception of women smoking, not because it was enjoyable, but rather as a symbol of female independence. He did so partially by placing the idea in articles and newspapers, but also through celebrity endorsements and events.
Cigarettes was framed as ‘Torches of Freedom’.
Case Study #2: Eggs and Bacon
Another PR legend is how Bernays helped the farming industry to convince people to eat more eggs and bacon. To make this happen, he wanted to change people’s perception of when it’s okay to eat eggs and bacon.
Bernays cooperated with food scientists to establish the idea that eggs and bacon should be part of a healthy breakfast for every American. And to manifest this, he collaborated with chains of hotels to have them serve eggs and bacon for breakfast.
Have you ever had eggs and bacon for breakfast at a hotel? Well, you can thank Bernays for that idea.
Why does PR have such a bad reputation?
Persuading people to smoke cigarettes and consume more meat isn’t exactly making the father of public relations, Edward Bernays into the ideal poster boy for the profession.
And Hollywood isn’t exactly helping, either. In popular culture, the PR profession is often portrayed as a tool for manipulating the media.
Also, there’s a natural tension between journalists and PR professionals.
Journalists protect the general interest.
PR professionals protect special interests.
As PR professionals, we often operate behind the scenes. We might write the speech, but we don’t deliver it. We might pitch the story idea, but we don’t write the article. We might be suggesting eggs and bacon, but we don’t serve it.
An inherent bad reputation is, unfortunately, something that the public relations industry has struggled with ever since the start. For a profession that deals with reputation management, this is of course the great irony of our industry.
The Complexity of Public Relations
What are publics?
In marketing, the focus is on target groups and in PR, the focus lies instead on publics. A public is a group of people who share similar communicative behaviours in a given situation.
See also The Publics in Public Relations.
Which are the stakeholders in PR?
In PR, we often talk about stakeholders. It varies from organisation to organisation, but typical stakeholders are financial markets, corporate stakeholders, the general public, legislators and politicians, customers, employees, the media, online audiences, and angry and worried people.
The stakeholder model is especially important since it has come to define the various types of specialisations within PR. Based on the stakeholder model, it’s reasonable to point out the necessity of PR, since marketing is focused only on the actual market (“customers”) — leaving several key stakeholder groups out.
Note that the only contested stakeholder here is “online audiences” since many other disciplines, mainly in marketing, is claiming responsibility for them. Online audiences cannot be categorised as “customers only”, but the PR profession is struggling to keep up in terms of amassing the necessary competence needed to succeed with online audiences.
See also Stakeholders in Public Relations.
What is the PESO model?
A popular way to highlight the actual difference between public relations and marketing is to use the PESO model. PESO stands for Paid, Earned, Shared, and Owned media.
The PESO model is somewhat controversial, though. It suggests that specialised industries such as Inbound Marketing, Content Marketing, SEO etc. are to be categorised as PR specialisations. However, these disciplines typically regard themselves as marketing sub-categories.
What is the best model of public relations?
In academic circles, Grunig and Hunt (1984) developed the most widely cited PR model. It’s not one, but rather four models in sequence.
Model 1: Press Agent / Publicity. Uses media manipulation to shape the narrative in a deceptive manner.
Model 2: Public Information Model. Practicing one-way communication to simply disseminate information with little or no feedback from any recipients.
Model 3: Two-Way Assymmetrical Model. Engages in two-way communication to persuade and establish power structures.
Model 4: Two-Way Symmetrical Model. Engages in two-way communication to find common ground and mutual benefits.
In the the much cited Excellence-study, researchers found that Model 4 is the best way to practice PR.
However, I’m belong to the critics of this framework. While several strong arguments can be made by using it, no relationships can realistically be described as being totally equal (“symmetrical”). I also think that Model 1 and Model 2 is unfairly characterised and reflects a widespread prejudice amongst strategists and academics who tend to look down on the practical implementations of PR.
I personally prefer the Rhetorical Theory in PR which is said to be originated around 1980 via Robert L. Heath. This approach is focused on composition, forms, functions, means, venues, producers, audiences, effects, and criticism of discourse.
I find it immensely more practical and meaningful for PR to focus on theories of media logic, semiotics, network theory, persuasion techniques, corporate power dynamics, behavioural psychology for both groups and individuals, moral philosophy etc.
How do you explain PR in a simple way?
One way to think about public relations is to understand how it’s different from other disciplines. The below meme is meant to be funny, but while this isn’t my type of humor personally, it does illustrate a key point about PR.
Spin For The Win!
Public relations is a fascinating, ever-changing, complex, and creative job for anyone who loves everything about communication.